3 Ways to Make Your Company More Valuable Than Your Industry Peers

Have you ever wondered what determines the value of your business?

Perhaps you’ve heard an industry rule of thumb and assumed that your company will be
worth about the same as a similar size company in your industry. However, when we take a
look at the data provided by The Value Builder System™, we’ve found there are eight factors
that drive the value of your business, and they are all potentially more important than the
industry you’re in.

Not convinced? Let’s look at Jill Nelson, who recently sold a majority interest in her $11
million telephone answering service, Ruby Receptionists, for $38.8 million.

That’s a lot of money for answering the phone on behalf of independent lawyers,
contractors and plumbers across America.

To give you a sense of how high that valuation is, let’s look at some comparison data. At
Value Builder, we’ve worked with more than 30,000 businesses in the last five years. Our
clients start by completing their Value Builder questionnaire, which covers 35 questions that
allow us to place an estimate of value on a company. The average value for companies
starting with us is 3.6 times pre-tax profit and those who graduate our program with a Value
Builder Score of 80+ (out of a possible 100) are getting an average of 6.3 times pre-tax profit.

When we isolate the administrative support industry that Ruby Receptionists operates in,
the average multiple offered for these companies over the last five years is just 1.8 times
pre-tax profit.

Nelson, by contrast, sold the majority interest in Ruby Receptionists for more than 3 times

There were three factors that made Nelson’s business much more valuable than her industry
peers, and they are the same things you can focus on to drive up the value of your company:

1. Cultivate Your Point Of Differentiation

Acquirers do not buy what they could easily build themselves. If your main competitive
advantage is price, an acquirer will rightly conclude they can simply set up shop as a
competitor and win most of your price sensitive customers away by offering a temporary

In the case of Ruby Receptionists, Nelson invested heavily in a technology that ensured that
no matter when a client received a phone call, her technology would route that call to an
available receptionist. Nelson’s competitors were mostly low-tech mom and pop businesses
who often missed calls when there was a sudden surge of callers. Nelson’s technology could
handle client surges because of the unique routing technology she had built that transferred
calls efficiently across her network of receptionists.

Nelson’s acquirer, a private equity company called Updata Partners, saw the potential of
applying Nelson’s call-routing technology to other businesses they owned and were
considering investing in.

2. Recurring Revenue

Acquirers want to know how your business will perform after they buy it. Nothing gives
them more confidence that your business will continue to thrive post sale than recurring
revenue from subscriptions or service contracts.

In Nelson’s case, Ruby Receptionists billed its customers through recurring contracts—
perfect for making a buyer confident that her company has staying power.

3. Customer Diversification

In addition to having customers pay on recurring contracts, the most valuable businesses
have lots of little customers rather than one or two biggies. Most acquirers will balk if any
one of your customers represents more than 15% of your revenue.

At the time of the acquisition, Ruby Receptionists had 6,000 customers paying an average of
just a few hundred dollars per month. Nelson could lose a client or two each month without
skipping a beat, which is ideal for reassuring a hesitant buyer that your company’s revenue
stream is bulletproof.

Nelson built a valuable company in a relatively unexciting, low-tech industry, proving that
how you run your business is more important than the industry you’re in.

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